Refund And Returns policy
1. Returns Eligibility
1.1 Unused and Unopened Products
We accept returns for unused and unopened products within [number] days of the original purchase date. To be eligible for a return, the following conditions must be met:
– The product must be in its original packaging and in the same condition as when you received it.
– All included accessories, manuals, and promotional materials must be returned with the product.
1.2 Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service within [number] days of receiving the item. We will provide assistance and arrange for a return or replacement as appropriate.
2. Non-Returnable Items
The following items are not eligible for return or refund:
– Used or opened products.
– Products that are missing parts, accessories, or original packaging.
– Gift cards and downloadable digital content.
– Products that have been personalized, custom-made, or modified to your specifications.
– Products purchased from third-party sellers or retailers.
3. Return Process
To initiate a return, please follow these steps:
3.1 Contact Customer Service
Contact our customer service team by email or phone within [number] days of receiving your order. Provide your order details, including the product(s) you wish to return and the reason for the return.
3.2 Return Authorization
Once your return request is reviewed and approved, we will provide you with a return authorization number and instructions on how to proceed with the return.
3.3 Packaging and Shipping
Carefully package the product in its original packaging, including all accessories and materials. Write the return authorization number clearly on the package. Ship the item using a trackable shipping method to ensure its safe return.
3.4 Refund or Exchange
Upon receiving the returned product and verifying its condition, we will process your refund or exchange as per your request. Refunds will be issued to the original payment method used for the purchase. Please allow [number] business days for the refund to reflect in your account.
4. Shipping Costs and Restocking Fees
Unless the return is due to our error or a defective product, you will be responsible for the return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance to safeguard against any loss or damage during transit.
4.2 Restocking Fees
A restocking fee of [percentage or flat amount] may apply for returned products that are not in their original condition, missing accessories, or have damaged packaging. The restocking fee will be deducted from the refund amount.
5. Exchanges
If you wish to exchange a product for a different size, color, or model, please follow the return process outlined above. Once the returned product is received and its condition is verified, we will process the exchange and ship the new item to you. Any price difference will be charged or refunded accordingly.
6. Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer service team:
Email: kayaksporting@gmail.com
